Processes account maintenance, including placing flags and holds on accounts and cards to minimize loss exposure to the client.Logs, investigates, updates, and maintain card cases accurately in case management platform.Assesses incoming card fraud cases to determine impact to client and cardholder, prioritizing those cases that have particular monetary or reputational impact, and taking action to ensure those cases are worked accurately, comprehensively, and timely so that no opportunities are missed.Conducts outbound calls to merchants and/or cardholders to complete reasonable investigation within regulatory timeframes.Receives inbound calls from cardholders claiming unauthorized transactions.Works cases accurately, comprehensively, and timely to case completion.This may involve direct communication with merchant and cardholder as part of the investigation and as such proper communication and demeanor skills are critical.
Work card fraud cases through the lifecycle of the case to maximize outcome for cardholder and client, including and not limited to intake of calls. In this role, primary responsibilities will include working and investigating card fraud cases, triaging cases, and identifying card fraud cases for investigatory follow-up. An Investigator on the Fraud Investigation and Recovery team researches and examines fraud or abuse related to account holder information for our clients.
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